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TERMS OF USE
Effective Date: 27 May 2025

Welcome to the official website of Quantum Upstream Sdn Bhd (“Quantum”, “we”, “us”, or “our”). These Terms of Use (“Terms”) apply to your business-related access and use of this Platform.

By using the site, including browsing product lines (supplements, personal care, health drinks), downloading product info, or submitting an inquiry, you acknowledge that you have read, understood, and agree to these Terms. If not, please exit the Platform.

 

1. Scope

Applies to all corporate visitors, including:

• Distributors, retailers, OEM partners, brand owners, formulators

• Local and international businesses exploring our product categories (supplements, food & drink, beauty/personal care)​

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2. Platform Purpose

This Platform is for informational and lead-generation purposes, enabling:

• Access to product catalogs and ingredient lists

• Reviews of service capabilities, private labeling, formulation support, halal certification, logistics

• Submission of business inquiries or requests for product samples or commercial discussions
   

The Platform does not support ordering, invoicing, account creation, online payment, or binding transactions.

 

3. Eligibility

By accessing the Platform, you represent that you:

• Use it in a business capacity

• Have the authority to initiate corporate discussions with Quantum
   

4. Data Collection & Privacy

We do not collect personal data. Submitted information (company name, role, contact email/phone) is treated as corporate data.

Any personal data provided will be processed in compliance with Malaysia’s PDPA and our Privacy Notice.

 

5. Acceptable Use

You agree not to:

• Use the Platform unlawfully or maliciously

• Misrepresent your business affiliation

• Upload harmful content or attempt to breach security
   

We reserve the right to restrict access at our discretion.

 

6. Intellectual Property

All website content, including product images, descriptions, trademarks, and brand assets is owned or licensed by Quantum and protected under IP law. Any copying or commercial use requires our written consent.

 

7. No Contractual Offer

Information on the Platform does not constitute an offer or form any contractual agreement. Any commercial transaction requires separate written agreements.

 

8. Accuracy & Updates

While we strive for precision, we make no guarantees that content is current or error-free. Quantum may alter product offerings or service descriptions at any time without notice.

 

9. Limitation of Liability

To the extent permitted by law, Quantum is not liable for any:

• Direct or indirect loss from using or inability to use the Platform

• Reliance on content that may be incorrect or outdated

• Third-party website content accessed via links
   

Our liability will not exceed the value of the affected content or functionality.

 

10. Third‑Party Links

Our Platform may link to third-party resources. Quantum does not endorse or take responsibility for their content or practices.

 

11. Force Majeure

Quantum is not liable for failures or disruptions due to events beyond our control, such as natural disasters, internet outages, legal restrictions, or pandemics.

 

12. Governing Law & Jurisdiction

These Terms are governed by the laws of Malaysia, with exclusive jurisdiction in Malaysian courts.

 

13. Amendments

We may modify these Terms at any time. Updates become effective upon posting. Continued use indicates acceptance.

 

14. Contact

For inquiries, samples, business discussions, or feedback:

Email: enquiry@quantum2u.com

 

 

PRIVACY POLICY

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Last Updated and Effective Date: 30 May 2025

 

Quantum Upstream Sdn Bhd (1088074-H) -are committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the PDPA Amendment Act 2024 (effective 1 January 2025). This Privacy Policy explains how we collect, use, store, and protect your personal data and outlines the rights and choices you have regarding your data.

 

A. Collection of Personal Data

 

We collect your personal data directly when you interact with our services through registration, loyalty programs, our app, website, consultations, or other official platforms. This data may include, but is not limited to:

• Identification: Full name; identification number (IC/passport)

• Contact Information: Address, telephone number, email

• Demographic Data: Date of birth, gender, nationality, marital status, race

• Transactional & Loyalty Data: Purchase history, loyalty program participation

• Health-Related Information: (collected only with explicit consent)

• Biometric Data: (e.g., fingerprints, facial recognition, as defined as sensitive under PDPA Amendment 2024)

• Personal Data of Minors: Only collected with verified parental or guardian consent

 

Note: Personal data pertaining to deceased individuals is excluded under the PDPA Amendment Act 2024.

 

B. Purpose of Collection

 

Your personal data is used for:

• Verification and Registration: To verify your identity and facilitate account creation.

• Service Provision: To deliver our pharmacy and digital health services, including the fulfillment of prescriptions and consultations.

• Marketing and Communication: To provide you with promotions, rewards, and updates, subject to your consent.

• Compliance: To meet our legal, regulatory, and professional obligations.

• Internal Improvement: To conduct analysis for service and product enhancements.

 

C. Nature of Consent

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We only process your personal data with your clear and explicit consent. You can withdraw your consent at any time by contacting enquiry@quantum2u.com. Please note that withdrawing consent may affect your ability to receive certain services.

 

D. Disclosure of Personal Data

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With your consent, Quantum Upstream Sdn Bhd (1088074-H) may disclose your personal data to:

• Regulatory Authorities: As required by law.

• Subsidiaries and Affiliates: For purposes consistent with this Policy.

• Service Providers and Data Processors: Who are contractually bound to comply with PDPA Amendment 2024 standards.

• Marketing & Delivery Partners: When you have provided your consent.​

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E. Retention of Personal Data

 

Your data is retained only as long as necessary for the purposes outlined herein or as required by law. We implement secure, encrypted, and tamper-proof storage methods to protect your information from unauthorized access or disclosure.

 

F. Security Measures

 

We adopt robust technical and organizational measures to ensure the security of your personal data. This includes administrative safeguards, data encryption, and access controls in line with PDPA Amendment 2024 and other applicable regulations.

 

G. Your Rights

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You have the right to:

• Access: Receive information regarding the personal data we hold about you.

• Correction: Request corrections to any inaccuracies.

• Erasure: Ask for deletion of your personal data, subject to applicable legal conditions.

• Data Portability: Request your data in a structured, commonly used, and machine-readable format.

• Limit or Withdraw Consent: Change your consent preferences.

• File Complaints: Contact the Personal Data Protection Commissioner if you believe your rights have been violated.

 

H. Personal Data of Minors

 

Data relating to individuals under 18 is collected only with verified consent from a parent or legal guardian.

 

I. Use of Cookies and Tracking Technologies

 

Please see the “Cookies Settings” section.

 

J. Data Breach Notification

 

In the event of a breach that could cause significant harm, we will notify the Personal Data Protection Commissioner within 72 hours of becoming aware of the incident and will promptly inform affected individuals.

 

K. Obligation to Provide Accurate Data

 

It is your responsibility to provide and update accurate personal data. Should your information change, please notify us through the appropriate channels.

 

L. Consent to Processing

 

By accessing our services, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy. Should any updates be made, we will notify you unless instructed otherwise.

 

M. Contact Information

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For inquiries or to exercise your rights, please contact our Data Protection Officer (DPO) using the following details:

• Telephone: 03-7453 1988 (Monday to Friday, 9:00 am – 5:30 pm, excluding public holidays)

• Email: enquiry@quantum2u.com

 

To opt out of communications or data usage for marketing, please email [customer service email]

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COOKIES SETTING

 

Last Updated: 30 May 2025

 

When you access our website or mobile application, Quantum Upstream Sdn Bhd (1088074-H) uses cookies and similar tracking technologies to enhance your user experience. These small text files, placed on your device, help us to recognize you and collect information about your interactions with our platforms.

 

By accessing and using Quantum Upstream Sdn Bhd (1088074-H) website or mobile application, you consent to our use of cookies and similar tracking technologies. Cookies are small text files placed on your device when you visit our platforms.

 

1. Cookies are used to:

• Enhance your browsing experience

• Improve platform performance

• Deliver relevant promotions and content

• Analyse traffic and usage trends

 

All such processing is carried out in compliance with PDPA Amendment 2024.

 

Cookies may also be used by our analytics and advertising partners. If you prefer not to accept cookies, you may adjust your browser or device settings accordingly. Note that disabling cookies may impact certain features or user experience on our platform. By using our platforms, you consent to the use of cookies as outlined in this policy. You may withdraw your consent at any time.

 

2. Managing Cookies

 

You may manage cookies through the settings on your web browser or device. Instructions for managing cookies can typically be found in your browser’s help section. To learn more about our practices, please review our Privacy Policy.

 

3. Updates to Cookies Policy

 

We may update our Cookies Settings from time to time. The most current version of this policy will always be made available on our website with the updated review date noted.